Do you charge VAT?
All of our prices are plus VAT (20%) which will be added onto your total at the checkout unless you are VAT registered. If you are VAT registered within the EU you will not be charged the VAT. Please contact us on 01895 546 223 or via email with a valid VAT number to place these orders. We will then zero rate the sale so no VAT will be added. Those based outside of the EU will not be charged VAT, and will also need place orders over the phone or via email.
Do you have a catalogue?
We currently do not have a catalogue as our stock is always being updated and new items being added to keep up with the latest trends. All of our products we stock are on our site. However do not hesitate to contact us regarding any products and we will be able to help you over the phone.
Do you ship internationally?
Yes, we do work with a third party shipping service for international orders that you can link to through our website. However, we cannot guarantee that they will abide by our Privacy and Security Policies. Therefore, we will not accept any liability or responsibility for the use of these third party shippers.
How do I know if my items are available?
We only promote products that we currently stock. We always try our best to make sure we have stock available, however on occasion there may be an item out of stock and there may be a delay while waiting for it to arrive in our warehouse. We will notify you immediately if any of these changes happen and of any delays we are having. You can then move forward with our customer services department who can assist you in either finding something similar or informing you when the item is back in stock.
How do I place an order?
Have a look through our extensive online catalogue and use our quick and easy checkout facility to process your order. Alternatively you can ring us to place your order over the phone.
How Do I Use My Royal Mail Return Label?
If we have provided you with a pre paid Royal Mail Returns Label you simply need to print this, apply it to your parcel and take the goods to your local Post Office. If your item is less than 20KG and smaller than 61CM(L) X 46CM(W) X 46CM(D) you will be able to use this service. If you believe your parcel is heavier or bigger than our limits you will not be able to use this tracked service. Please contact us to discuss alternative options.
How long does my refund take?
We will contact you within 7 working days of receiving and processing your return to notify you of the amount that will be credited to your credit card, debit card or PayPal account.
How will I get confirmation that my order has been shipped?
Once your order has been received, you will receive an e-mail showing your order confirmation and order number. We will send you a second e-mail showing your tracking number and shipping information once your order has been mailed. Please note; when making e-mail enquiries about your order, please put your order number in the subject line to enable us to quickly respond to your questions and requests.
Is my credit card information secure?
100% safe and secure.
What are my shipping options?
Currently our system is designed to only handle next day orders using DPD within the UK and Northern Ireland if placed before 2pm. Any orders placed after this point will not be processed or despatched until the next working day. If you require a more rapid next day delivery or a Saturday delivery please contact us before 2pm to discuss other options available for you. For international orders throughout Europe and worldwide, please contact our Customer Service Department on 01895546223 to give you a quote on other shipping or delivery options. We use a third party, next day shipping service for orders.
What is your Return Policy?
All sales are final unless cancelled before 12PM the day the order was placed (see our cancellation policy). However, when you receive your order, if you find that there is an item missing, damaged or broken, within 48 hours of your order being delivered you must contact us. If you are simply returning as you do not need the goods or are not happy with them, you will need to request a returns form which we will send via email. You will simply have to fill this and pack it together with the goods you are returning, post it back within 30 days of the purchased being placed, and the rest is dealt with by us. Postage for this will be paid by the buyer.
What products are available for hire?
We hire out our Spandex Lycra chair covers, our Organza sashes and Organza chair hoods. Please contact us for details and pricing.
When is my credit card charged?
Once you have electronically placed your order, it is immediately processed. At that time, your credit card or PayPal account will be charged for the products you purchased along with any shipping/delivery charges. Please note all of our prices are plus VAT which will be added onto your total at the checkout.
When will I receive my order?
If an order is placed before our 2pm cut off it will be despatched the same day for delivery on the next working day. Any orders placed after this time will be processed and despatched the next working day. If you require an AM or Saturday delivery please contact us for more information on this.